Terms of sale

  • GENERAL PROVISIONS

These general conditions of sale apply to any order placed on the website www. tridentsport.it by any person, hereinafter referred to as “CUSTOMER”. The site is managed by the company TRIDENT SPORT S.R.L. , with registered office in Centro Direzionale Isola G/7 – 80143 Napoli (NA), VAT 10185561213, Share  Capital € 5,000 I.V., hereinafter referred to as “TRIDENT SPORT”.

The CUSTOMER will find on the website www. tridentsport.it products sold by TRIDENT SPORT. By placing an order on the website, the CUSTOMER expressly accepts these general conditions of sale governing the contractual relationship with TRIDENT SPORT.

These conditions may be subject to change at any time, without notice and the date of publication of the same on the site is equivalent to the date of entry into force. However, current contracts remain subject to the conditions in force at the time of conclusion of the sale.

These conditions govern purchases made on the website www. tridentsport.it, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, amended by Legislative Decree no. 21/2014 and Legislative Decree 70/2003 on electronic commerce.

  • ARTICLE 1 – OBJECT OF THE CONTRACT

With these general conditions of sale, TRIDENT SPORT sells and the  CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www. tridentsport.it. The contract is concluded exclusively through the Internet, through the access of the CUSTOMER to the address www. tridentsport.it and the realization of a purchase order according to the procedure provided by the site itself.

The customer undertakes to read, before proceeding with the confirmation of his order, these general conditions of sale, in particular the pre-contractual information provided by TRIDENT SPORT.

Every order placed on www. tridentsport.it implies the conclusion of a DISTANCE sales contract in Italian or English.  When the order concerns a product sold under the TRIDENT SPORT brand  , only one purchase contract is concluded between the CUSTOMER and TRIDENT SPORT ITALIA S.r.l.



In the order confirmation e-mail, the CUSTOMER will also receive the link to download and store a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014. 

  • ARTICLE 2 – PRE-CONTRACTUAL INFORMATION FOR THE CONSUMER – ART. 49 OF LEGISLATIVE DECREE 206/2005

The CUSTOMER before the conclusion of the purchase contract, takes note of the characteristics of the goods that are illustrated in the individual product sheets at the time of choice by the CUSTOMER himself.

Before validating the order with “payment obligation”, the CUSTOMER is informed about:

  • total price of goods including taxes, with details of shipping costs and any other costs;
  • payment methods;
  • the deadline within which TRIDENT SPORT undertakes to deliver the goods;
  • conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
  • information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
  • existence of the legal guarantee of conformity for the goods purchased;
  • after-sales service conditions and commercial guarantees provided by TRIDENT SPORT.


The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to TRIDENT SPORT, the geographical address, telephone and fax number, e-mail address, information that is reported, also below: TRIDENT SPORT

ITALIA S.R.L. 
registered office Centro Direzionale Isola G/7 – 80143 Napoli (NA)
tel.  0039 351 9170334
tridentsportsrl@pec.it

  • ARTICLE 3 – CONCLUSION AND EFFECTIVENESS OF THE CONTRACT

The sales contract is considered concluded with the sending by TRIDENT SPORT to the CUSTOMER of an order confirmation e-mail. The e-mail contains the data of the CUSTOMER, the price of the goods purchased, the shipping costs, the delivery address to which the goods will be  sent and the link to print and store the copy of these conditions.

The CUSTOMER undertakes to verify the correctness of the personal data contained in the above email and to promptly notify TRIDENT SPORT of any corrections / changes to be made.

TRIDENT SPORT undertakes to describe and present the items sold on the website in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product depicted on the site and the actual product may be highlighted. In addition, the photographs of the products presented on www. tridentsport.it do not constitute a contractual element, as they are to be considered only representative.

TRIDENT SPORT  undertakes to ship the goods within 30 days of TRIDENT SPORT sending the  order confirmation e-mail to the CUSTOMER.

  • ARTICLE 4 – AVAILABILITY OF PRODUCTS

The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must in any case be considered purely indicative because:

  • the products could be sold to other CUSTOMERS before confirming the order, due to the simultaneous presence on the site of several users,
  • There may be a computer anomaly that makes available for purchase a product that in reality is not.


Even after sending the order confirmation e-mail sent by TRIDENT SPORT, there may be cases of partial or total unavailability of the goods.  In these cases, the order will be automatically rectified with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid.

  • ARTICLE 5 – PAYMENT METHODS

Payment by the CUSTOMER can be made by:

  • credit/debit card (accepted circuits: Visa, MasterCard, American Express, Postepay);
  • Bank transfer, for orders with amounts over € 100.00.



The communications relating to the payment and the data communicated by the CUSTOMER when this is made take place on special protected lines. The security of payment by credit card is guaranteed by VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.  

  • ARTICLE 6 – PRICES

All sales prices of the products indicated on the website www. tridentsport.it are expressed in Euro and include VAT, and where applicable, the WEEE contribution.

Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment.

The CUSTOMER accepts the right of  TRIDENT SPORT to  change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the website at the time the order is created and indicated in the confirmation e-mail sent by TRIDENT SPORT to the CUSTOMER.

In the event of computer, manual, technical, or any other error that may result in a substantial change, not foreseen  by TRIDENT SPORT of the  retail price, which makes it exorbitant or clearly ridiculous, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.

  • ARTICLE 7 – RIGHT OF WITHDRAWAL

A) With regard to the products sold by TRIDENT SPORT

In accordance with the legal provisions in force, in the case of online purchases, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must notify TRIDENT SPORT by explicit  declaration, which can be sent  by registered letter with return receipt or by accessing the “My orders” section of the “My online account” space on the website www. TRIDENT SPORT.it, with the creation of a computer practice of Reso.

The CUSTOMER may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the model withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 (not mandatory) whose text is reported below:


Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(fill in and return this form only if you wish to withdraw from the contract)
TRIDENT SPORT Italia s.r.l.  Centro Direzionale Isola G/7 80413 Napoli (NA),
telefono: 0039 351 9170334
e-mail: info@tridentsport.it – tridentsportsrl@pec.it I/we (*) hereby notify/notify (*)
the withdrawal from my/our (*) contract of sale of the following goods/services (*)

  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is sent in paper version)
  • Data


(*) Delete the word not used.

  • In case of exercise of the right of withdrawal, the CUSTOMER is obliged to return the goods within 14 days from the day on which he communicated to TRIDENT SPORT his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, TRIDENT SPORT will refund the amount of the products subject to withdrawal within a maximum period of 14 days. With regard to the return of the product subject to withdrawal, TRIDENT SPORT ensures its customers the possibility of using a carrier affiliated with the same. In the event that the customer decides to use this service, shipping costs (except those relating to telephone booking) will be borne by CUSTOMER (Article 56 paragraph 1 of Legislative Decree 206/2005). As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, TRIDENT SPORT may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to TRIDENT SPORT. TRIDENT SPORT will refund using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide TRIDENT SPORT, by accessing the contact us section, with the bank details: IBAN, SWIFT and BIC necessary for the reimbursement by TRIDENT SPORT.

    B) With regard to the products sold by the PARTNERS

    In case of purchase of a product sold by a PARTNER, the CUSTOMER may exercise the right of withdrawal according to the methods specified in the General Conditions of Sale of the PARTNER that can be viewed by accessing the product sheet on the website www. TRIDENT SPORT.it.

  • ARTICLE 8 – LEGAL GUARANTEE OF CONFORMITY

In case of receipt of defective products or in any case not compliant with the orders placed, the CUSTOMER has the right to restore, at no cost, the conformity of the product by repair or replacement of the product. The CUSTOMER can exercise this right within 26 months of delivery of the goods pursuant to and for the purposes of Articles. 133 et seq. of the Consumer Code.

In order to exercise the above right, the customer must proceed with the creation of a Return computer practice by accessing the “My orders” section of the “My online account” space on the TRIDENT SPORT.it website.  TRIDENT SPORT,  in case of defective or non-compliant product, will, at its own expense, organize the withdrawal of the product, compatibly with the availability of the CUSTOMER. With regard to the products sold by the

PARTNERS: With the


exception of the commercial and/or conventional guarantees that the PARTNER may offer for certain products, all CUSTOMERS benefit from the legal guarantee of conformity provided for in articles 128-135 of the Consumer Code (“Legal Guarantee”), which in this case will be provided directly by the PARTNER. 

  • ARTICLE 9 – COMMERCIAL GUARANTEE

Some products sold presented on the site www. tridentsport.it benefit, in addition to the legal guarantee of conformity referred to in the previous article, from a commercial guarantee whose duration is mentioned on the product sheets of the articles.

To use the warranty, the CUSTOMER must keep the invoice that can be printed by accessing the “My orders” section of the “My online account” area.

  • ARTICLE 10 – DELIVERY METHODS

The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 30 days from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by TRIDENT SPORT.

For every order placed on the website www. tridentsport.it, TRIDENT SPORT will issue an invoice for the goods shipped. The invoice is available and printable, after the order has been processed, in the “My orders” section of the “My online account” area of the CUSTOMER. The invoice will contain the information provided by the CUSTOMER during the purchase process. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice.

  • ARTICLE 11 – LIABILITY

TRIDENT SPORT  assumes  no responsibility for disruptions due to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disruptions of the Internet, in the event that it fails to execute the order within the time stipulated in the contract. It should be noted that TRIDENT  SPORT’s liability may under no circumstances be invoked in the event of total or partial non-fulfillment of the contractual obligations attributable to the CUSTOMER, in particular at the time of signing the order.  No liability in the  event that they fail to execute the order within the time stipulated in the contract due to disruptions due to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disruptions of the Internet.

  • ARTICLE 12 – ACCESS TO THE SITE

The CUSTOMER has the right to access the site for consultation and purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the related technology used remain the property of TRIDENT SPORT and are protected by intellectual property rights.

  • ARTICLE 13 – COOKIES

The website www. tridentsport.it uses ”cookies”. Cookies are electronic files that record information relating to the navigation of the CUSTOMER on the site (pages consulted, date and time of consultation, etc. ..) and that allow TRIDENT SPORT to  offer a personalized service to its customers.

TRIDENT SPORT informs the Customer of the possibility of deactivating the creation of such files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

  • ARTICLE 14 – INTEGRALITY

These general conditions of sale consist of all the clauses that compose them. If one or more provisions of these general conditions of sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

  • ARTICLE 15 – APPLICABLE LAW AND JURISDICTION

These General Conditions for Online Sales are subject to Italian law.

Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.

In any case, it is possible to optionally resort to the mediation procedures referred to in art. 14 of EU Regulation 524/2013 for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr